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It is crucial that your property is well looked after and maintained and your tenant requests are dealt both quickly and efficiently.
We are the next generation in property management in that we use up to date online systems to achieve this.How are Tenants Requests Dealt With Tenants and Landlords can contact us by online query logging, email and telephone. Each query is logged as a case. This is automatically assigned to a manager. You can use it to help track and monitor each request. Any manager will be able to pick up a case and deal with the requests.
Telephone calls will always be answered by our dedicated front desk staff. Why Use Modern Systems The use of modern technology allows us to efficiently control and monitor your property information, documentation, financials, tenant requests, jobs and tenant communication. All this is available for you to view and update via your own private and secure
MyActive login area 24/7. This gives you visibility, transparency and control. What is included in Full Management Ensuring that the property has up to date safety certificates as required by lawHalf yearly inspections to ensure condition of the property - by demandCo-ordinate any maintenance required (to a pre-agreed limit)Provide out of office hours emergency cover for all tenantsOrganise a full property inspection/ inventory check at the end /start of tenancyCo-ordinate with the tenancy deposit schemesArrange any work to be carried prior to new tenants moving in - in contractAccounting to the landlord on a monthly basisUse of approved, insured and trusted contractors.External/ Internal photographsInternal floor plansVideos of the proeprtyCollection of rents and dealing with arrears
Dealing with any arrears letters and statutory notices.Liaising with landlords if tenants need to be taken to Dedicated Tenant front desk - all queries logged and tracked.Tenants can log queries 24/7.Dedicated Quality Control function to ensure all jobs are successfully carried out.
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