You know how frustrating and stressful it can be to get a contractor to carry out repairs and do it on time.

If you know what is happening things work much better. This is where reminder time comes in. A timely text or voice message to the landlord and the contractor before the appointment can work wonders.

For fixed time appointments:

• Landlord & contractor get automated SMS/voicemail reminder of appointment 24 hrs beforehand.
• Further automated reminder sent 1 hr before appointment to contractor, which prompts contractor to confirm time of arrival with landlord/tenant.
• Our system requires a response. The SMS/Voice reminder will be attempted 3 times. If no answer then it is logged as unanswered.

For a morning or afternoon appointment:

• For AM & PM appointments it will be agreed that the contractor confirms 1/2 hour before arrival.
• Landlord & contractor get automated SMS/voicemail reminder of appointment 24 hrs beforehand.
• Further automated reminder sent to contractor 8:00 am (for morning appt.) & 12 noon (for afternoon appt.), which prompts contractor to confirm time of visit with landlord/tenant 1/2 before arrival. If the contractor has not arrived by the mid way point of AM/PM then another reminder is sent.

In each of the above cases the option will be given to : Confirm, Re-arrange, Cancel or On-Site.

All responses are logged and monitored centrally.

If the contractor or landlord wish to re-arrange (because of delays) then they will contact each other and agree time.

We follow up with a short automated client satisfaction questionnaire by SMS/Voicemail.