Once you have registered, logged in and selected a service, to successfully process your order it is essential to:-

• complete the order information fully - unless they are your registered details, full contact details are mandatory
• allow us 2 days to make arrangements
• tell us if you are available anytime (preferred)
OR
• provide your preferred date & 1 alternate date
• describe the problem/requirement fully and give make and model (where applicable)
• proceed to check out - you will require your login & password

We will then:

• process your order and organize the contractor to meet your required dates
• automatically confirm your order in writing if our arrangements meet your required available dates
• contact you with an alternative date for your confirmation if we do not meet your required dates.  If this is unsuitable to you we may not be able to process your order
• take payment when you have confirmed the order
• ActiveReminder^TM starts working for you

In the case where a contractor has to visit the site you or your agent will then:

• meet the supplier on site
• supervise the work and ensure satisfactory completion
• pay the supplier to conclude the transaction (unless payment otherwise agreed)
• it is essential that you or your agent has authority to pay contractor the full amount owed.